Purchase FAQ
How do I buy?
Pick a product and plan on the Products page, enter the email of your account in that product, confirm the order and pay with Alipay. The payee is Ruizhe Full Stack Technology (Beijing) Co., Ltd..
Which payment methods are supported?
Alipay is currently supported.
How soon will I receive what I paid for?
Right after payment succeeds, paid items are delivered to the account you entered — just sign in to the product.
Do purchased minutes or credits expire?
See each product page. For example, VideoLens minute packs are valid for 30 days from purchase.
I paid but didn’t receive anything. What now?
First check that the account email you entered is correct and sign in to the product again. If it still hasn’t arrived, email support@ruizhestack.com with your order number, payment time and account email. We will re-deliver after checking, or refund in full if we can’t.
Where do I find my order number?
It is shown on the payment success page, and as the merchant order number in your Alipay bill details.
I was charged twice. What should I do?
If the same order was charged more than once, the extra charge is refunded in full. Email support@ruizhestack.com with the payment time of both charges.
Can I get a refund?
Our products are digital services delivered instantly on payment, so the 7-day no-reason return does not apply by law. Duplicate charges and paid-but-not-delivered orders are refundable — see our Refund Policy.
How long does a refund take?
Approved refunds go back to the original payment method, usually within 1–7 business days depending on the payment institution.
Can I get an invoice (fapiao)?
Yes. Email your order number and billing details (invoice title; tax ID for companies) to support@ruizhestack.com. We will issue an electronic general invoice and email it to you.