Refund Policy

This policy applies to paid items in any of our products purchased through the checkout service of Ruizhe Full Stack Technology (Beijing) Co., Ltd. (“we”, “us”). Where a product’s terms of service say otherwise about refunds, the product’s terms prevail.

1. General rule

Our products are delivered as digital services. Paid items (such as credits or processing time) are credited to your account as soon as payment succeeds. Under Article 25 of the PRC Consumer Rights Protection Law, digital goods delivered online are not eligible for the seven-day no-reason return. Except for the cases in section 2 or where the law requires otherwise, completed purchases are non-refundable.

2. When we refund

• Duplicate payment: if the same order is charged more than once, the extra charges are refunded in full.
• Paid but not delivered: if payment succeeds but the paid items never reach your account and we cannot re-deliver them, the payment is refunded in full.
• Processing failure: if a job fails because of us, the credits or time it used are automatically returned to your account (credits or time are restored; no money is refunded).
• Any other case where laws or regulations require a refund.

3. How to request one

Email support@ruizhestack.com with the product name, order number, payment time and reason for the refund. We will reply with the outcome within 3 business days.

4. Receiving the refund

Approved refunds are returned to the original payment method. Arrival time depends on the payment institution, typically 1–7 business days.